Please read these Terms carefully. By using Ratemarkt or signing up for an account, you’re agreeing to these Terms. This is a legal agreement. We’ll start with the basics, including a few definitions that should help you understand this agreement.
Ratemarkt (“Ratemarkt” or the “Service”) is a travel agency Software service offered through the ratemarkt.com domain and all its subdomains (we’ll refer to it as the “Website”) that allows you to manage your travel related activities. Ratemarkt has employees, independent contractors, and representatives (“our Team”). As a customer of the Service or a representative of an entity that’s a customer of the Service, you’re a member (“Member”, "Travel Agency" or "you") according to this agreement.
In order to use Ratemarkt, you must:
By using Ratemarkt, you represent and warrant that you meet all the requirements listed above, and that you won’t use Ratemarkt in a way that violates any laws or regulations. (Representing and warranting is like making a legally enforceable promise.) Ratemarkt may refuse service, close accounts of any members, and change eligibility requirements at any time.
The Term begins when you sign up for Ratemarkt and continues as long as you use the Service. Clicking the button and entering your username means that you’ve officially “signed” the Terms. If you sign up for Ratemarkt on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms on their behalf.
Ratemarkt is a travel related online software (“Software”) which Travel Agencies may use for sole purpose of performing the following activities.
You agree that you will not use the Software for any other than the purposes stated above. You also agree that you will accept the Software as is, as available and you confirm that you will always perform your own tests against the Software accordingly to confirm if the Software is eligible, error free and healthy enough to meet your technical and business needs.
Ratemarkt does not hold any responsibility in case anything goes wrong with your trading activities as result of using the Software. (See “Limitation of Liability”).
Apart from being a Software service, Ratemarkt also acts as a reseller operating on its own Software which is subject to other terms stated its own section hereby. (See responsibilty and terms for “Instant Contracts")
Along with being a Software service, Ratemarkt hereby also acts as a reseller for some Suppliers to able to offer you alternative buying options using credit card payments even if you do not hold any commercial agreement with any of them. For such buying or booking options (Instant Contracts), the direct seller of the regarding product or service will be Ratemarkt itself and will be primarily responsible for any claims for the regarding trade under the conditions stated hereby.
In case of any booking or buying takes place for an Instant Contract product or service, you confirm that the regarding Supplier for such trade can not be held responsible for any kind of reasons in case of any disputes or conflicts.
You always will be guided by the Website for any Instant Contract products and services to be visually and expressly distinguishable then the others.
All bookings/reservations must be made online. When a Member of the Ratemarkt has completed the booking online, it is the Member responsibility to check and make sure all the reservation details (such as hotel address, hotel info, city and country details) on the voucher are correct. Once the reservations/requests are confirmed, Ratemarkt’s cancellation, amendment, no-show policy is stated in the cancellation policy before booking or at the booking confirmation.
It is important that the person making the booking must enter the correct names of all persons travelling. If TBA or another abbreviation has been entered as the guest's name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name.
It is the responsibility of the Ratemarkt Member making the booking to ensure that the room type booked will be suitable for the party traveling. If more persons turn up at the hotel than the room can accommodate, the hotel are within their rights not to accept the booking and in this case no refund will be made.
While Ratemarkt undertake to ensure that your Clients’ requested room type and smoking preference is available, Ratemarkt cannot guarantee the actual bedding make-up of the room. These requests are sent to hotels and are subject to availability.
Ratemarkt will try that the hotel provides the room type(s) booked however, there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide two (2) single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.
Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate the number of Customer(s) booked.
If a Client is expected to arrive after 21:00 hours, please contact the hotel and inform them of Customer’s arrival time. Some hotels have limited reception services after 21:00 hours. Failing to inform the hotel of a late arrival can result in the space being released.
Early checkout related refund demands should be accompanied with hotel issued early checkout permission. However, the early checkout permission itself does not guarantee any refund, and the refund may be claimed only, if and when, our partner/hotel does not invoice Ratemarkt.
Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However, this rating system does vary from country to country. For example a 5* Bangkok hotel will not be the same as a 5* London hotel. Ratemarkt are not responsible for the hotel categories and star (*) ratings as these have been provided to us and accepted in good faith.
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Ratemarkt reserves the right to update room rates displayed on the website depending on any market fluctuations.
Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates You have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.
All rates are valid for the leisure market only. Ratemarkt will not accept responsibility for any booking, if it becomes known that a Client is not travelling for leisure purposes. Hotels may refuse to honour our contract rate and charge “rack rate” to the Clients directly.
Rates include applicable hotel taxes. Tourist/local/city taxes, which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown as “Important Information” and on the voucher.
Member is financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds and/or other refunds.
Without prejudice to the right of the Member to appeal a reported Chargeback with the acquiring bank, Member explicitly agrees to accept any such reported reversed payment, penalties and/or other fees and expenses reported by Ratemarkt and/or its affiliated acquiring entity, provided that Ratemarkt notifies the Member of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, Ratemarkt has no liability whatsoever and will not refund any payment to your credit card, debit card or your account.
Upon notification of a Chargeback, Member may initiate a challenge to the Chargeback by forwarding all transaction information to Ratemarkt within permitted time period by email (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, Ratemarkt will forward this information to the acquiring bank. Chargeback case will be finalized regarding to the International Card Regulations (Visa, Mastercard, Amex etc) between Issuer Bank and Acquirer Bank which, will make the final decision of the case.
In order to protect Ratemarkt against any form of fraud, unauthorized use of the Services or prohibited activities, including, but not limited to misuse of a Member Account ID, Ratemarkt will have the right to immediately modify and/or suspend some or all of the provision of Services to Member by written notice. Ratemarkt shall use this right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs:
A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.
Our company name will appear as Ratemarkt on Your card statement. If a Ratemarkt Member has used its clients credit card to make the hotel booking then, it is the responsibility of the Ratemarkt Member to inform its Customer of this important information in order to avoid any misunderstandings.
Ratemarkt reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions, which have been entered by a hotelier or local agent. In the event of a price error and/or omission, We will offer You the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability We will offer You a suitable alternate hotel.
Not all of the hotel rates displayed on the Ratemarkt website are applicable for the local market. In addition, some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.
You agree that Passenger nationality declaration is mandatory and must be determined by selecting “Nationality” at the time of availability search. This information must be in accordance with the Passenger passport. False declaration of Passenger nationality may cause consequences for which We cannot be held liable. If you do not change Nationality, Agent’s nationality will be taken as Passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the Agent towards Your customers or to us in full.
The majority of credit card providers charge some sort of an international transaction fee. This fee is passed on by certain credit card providers because, the charge for your booking has been processed outside of the country that You reside in. Please note that the charge has not been passed on by Ratemarkt and that Ratemarkt cannot be held responsible for any international transaction charges passed on by your or your clients credit card issuer.
Some hotels, particularly in the U.S. do charge a “resort fee” which must be paid to the hotel directly. This is typically in the range of $10.00 to $20.00 per room and per night. Ratemarkt is not responsible for resort fee charges and has no control over their implementation.
Hotels may impose additional or incidental charges to the your customers such as; air conditioning, safe, mini fridge, rental television, remote control, etc. upon which Ratemarkt has no control over or accepts any responsibility. Any such charges must be paid directly to the hotel.
Likewise, Ratemarkt has no control over any fees that a hotel may pass on for luggage storage, sauna, spa, swimming pool use, car parking fees, etc.
During the festive season such as; Christmas and the New Year, some hotels impose a compulsory Gala and guests must pay any supplement for the Gala dinner. We are not always informed about Gala dinner supplements and Ratemarkt cannot be held responsible for any such Gala supplements passed on by the hotel.
We prefer that all cancellations and amendments are made on the Website. Ratemarkt will not be bound by or accept responsibility for any changes and cancellations made directly with the hotel.
All request for cancellations that are not made in proper time frame are subject to cancellation fee determined by Ratemarkt.
It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and rebook with new details. When You rebook, new rates may be applicable.
During special event periods, certain dates and early bird type bookings, hotels may pass on a different cancellation policies of which you will be informed as soon as Ratemarkt is notified.
In certain cases, name changes are not permitted and the bookings may need to be cancelled and rebooked. In this case new rates may apply.
During Special Event Periods, Providers and Hotels may pass on a different cancellation policies of which Travel Agency will be informed as soon as Ratenarkt is notified. Also, Supplier(s) may not honor Ratemarkt usual reduced rates, which means that the price Client pays may be higher than the hotel’s published rate. This can happen at any time when availability is scarce. During special event periods, certain dates and early bird type bookings, hotels and providers may pass on a different cancellation policies of which you will be informed as soon as Ratemarkt is notified.
When a booking has been made by a 3rd party Ratemarkt reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form to protect your Ratemarkt account.
If the original hotel booked is closed, over booked, has maintenance problems and/or cannot provide the room(s) booked, you accept that the Supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice Ratemarkt will contact you by email.
In case of any relocation, Ratemarkt is responsible only to offer one alternate hotel. More than one alternate hotel will be optional. Ratemarkt constantly tries to find hotels in the desired area but, this situation can change according to the the city and season (big events, conferences, festivals may affect the outcome).
Ratemarkt accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Our control.
While Ratemarkt strives to present hotel information on its website as accurately as possible, We are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during Your Client's stay or not suited to your Client's individual tastes and preferences for these information are provided by hoteliers or third-parties.
Redecoration, renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning however, the hotelier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond Our control. Ratemarkt cannot accept responsibility for any disturbance or inconvenience to Your client for reasons beyond the hotelier’s control or for accidents or losses in which may have caused by hotel management or staff.
Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category than the one You book and not identical to the room your Client(s) is/are allocated at the hotel.
All of the hotels on the Website require one of the guests to be at least 18 years old. In some States of the United States there are higher age limits. If you have booked a hotel in the United States and the travellers are under 25 years of age please contact the hotel directly for clarification.
Maps are provided for information purposes only. While Ratemarkt strives to present hotel and map information as accurately as possible, We do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.
You’re responsible for keeping your account name, password and related api keys confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You’ll immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password.
Ratemarkt offers a range of subscription plans to its Services (each, a “Plan”). Each Plan includes a numerical thus measurable range of services provided in any given month of subscription period. Each Plan is based on a monthly (30 days) billing cycle and automatically renewed at the end of each month of your subscription period until you cancel your subscription. Our details and charges for monthly subscriptions plans are posted on our Website by detail and may be changed from time to time.
Payments are due for any month on the same or closest date to the day you made your first monthly payment (the “Pay Date”). While the fixed part of subscription fees are charged in advance of each month, the amount of traffic consumed due to previous month is charged in addition according to the tariff of your current subscription plan. Any upgrade to a subscription plan will be charged immediately and take effect. In case of upgrade, Pay Date will be set to date you performed the upgrade. Also any downgrade will take effect immediately but this this time it will be for free of charge and will not affect the Pay Date. Whenever you upgrade or downgrade any plan, the total amount of the traffic consumed till to date of change performed will be charged based on the tariff of the plan subject to change and you will not receive any refunds for the prorated portion of your monthly fixed fees. Please note that any downgrade to a plan may cause loss of account content, features, or capacity. Ratemarkt disclaims liability for any such loss. When any subscription cancelled, related account will be immediately closed and no refunds made for remaining days.
You will start with the most basic Plan as part of your registration for the Services which may begin with a Free Trial (as defined in its belonging section (“Free Trial”) herein) and can be upgraded any time when desired.
Subscriptions to the Services may begin with a free trial period during which you can try out the Services for 14 days from the date you register (“Free Trial Period”). There may be limitations to the certain number of services during the Free Trial Period.
While you may not be required to enter your billing information in order to sign up for the Free Trial Period, you may provide such information at any point during the Free Trial Period. If you do so, you will not be charged until the Free Trial Period ends. If you have not provided billing information by the time the Free Trial Period ends, you will lose all access to the Services.
You may cancel your Plan at any time during the Free Trial Period. Upon cancelling your account, you will immediately lose all access to the Services and any data or information stored within your account.
Ratemarkt reserves the right to modify, cancel and/or limit the Free Trial Period without notice at any time.
As long as you’re a Member or have an outstanding balance with us, you’ll provide us with valid credit card information and authorize us to deduct the monthly charges against that credit card. You’ll replace the information for any credit card that expires with information for a valid one. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and won’t be rejected. If we’re unable to process your credit card order, we’ll try to contact you by email and suspend your account until your payment can be processed.
Any provided credit card information will also be used for charging Instant Contract option payments. You may provide different credit card options for the products and services sold in different currencies.
We’ll give you a refund for a prepaid month if we stop providing our Services to you for a reason that’s not laid out in these Terms. You won’t be entitled to a refund from us under any other circumstances. We may offer a refund if a Member applies for one based on the requirements posted on the Website..
We may change our fees at any time by posting a new pricing structure to our Website and/or sending you a notification by email.
We don’t know the inner workings of your organization or the nature of your personal relationships, and we don’t arbitrate disputes over who owns an account. You won’t request access to or information about an account that’s not yours, and you’ll resolve any account-related disputes directly with the other party. We decide who owns an account based on the content of the emails in that account, and if multiple people or entities are identified in the content, then we’ll rely on the contact information listed for that account.
You or Ratemarkt may terminate this Agreement at any time and for any reason by giving notice to the other party. We may suspend our Service to you at any time, with or without cause. If we terminate your account without cause, we’ll refund a prorated portion of your monthly prepayment. We won’t refund or reimburse you if there’s cause, like a violation of these Terms or our Acceptable Use Policy. Once terminated, we may permanently delete your account and all the data associated with it from our Website. If you don’t log in to your account for 12 or more months, we may treat your account as “inactive” and permanently delete the account and all the data associated with it.
All the proprietary rights including software scripts, patents, trademarks, service marks, trade secrets and copyrights of service provided you by Ratemarkt is owned by Ratemarkt and you will respect our proprietary rights. No any intellectual property rights in this service are transferred to you.
To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the Website and the Services, including any downloads from the Website. We and our Team won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages. Our total liability for all claims made about the Service in any month will be no more than what you paid us for the Service the month before.
To the maximum extent permitted by law, we provide the material on the Website and the Service as is. That means we don’t provide warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Since people use Ratemarkt for a variety of reasons, we can’t guarantee that it will meet your specific needs.
You agree to indemnify and hold us and our Team harmless from any losses, including attorney fees that result from any claims you make that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. (Indemnity is an agreement to compensate someone for a loss.) You also agree to indemnify and hold us harmless from any losses, including attorney fees, that result from third-party claims that you or someone using your password did something that, if true, would violate any of these Terms.
We and our Team aren’t responsible for the behavior of any advertisers, linked websites, or other Members.
Where there’s a conflict between these Terms and the Additional Terms, the Additional Terms will control.